As I get a bit older and delve into business a bit more, I am really, really disliking hierarchy.  I can’t stand top down infrastructure.  You see, my thoughts are that everyone knows something.  Everyone has a voice.  I hate when a ‘lower level’ employee is forced to be quiet because of rank.  After all, what is rank?  A spot on the totem pole?  A verbal definition of your superiority?

This employee could be just waiting to tell you what you next big idea is.  Do you know why?  Because he/she has bought your product, they know your service, and yet they are not allowed to comment on its expansion.  As far as I am concerned, you just threw away money, and possibly a very valuable employee.

In any organization which I start or am a part of, I encourage participation.  Granted some people don’t like to speak in groups, so get them alone.  They have their own thoughts which are a total of their education, background, etc.  Use them!  Encourage them.  Let them know that they have worth and you count on them.  You might have started the company, buy sooner or later, they are going to be the ones pushing it forward.
 

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